999bh Privacy Policy
We follow the highest standards in collecting, storing, and protecting your personal information. Read this policy to learn how we safeguard your privacy.
Introduction
999bh (hereinafter referred to as "we", "our", or "the platform") operates a trusted online betting and casino platform for users in Bangladesh. We place the highest priority on the privacy of our users and are committed to protecting your personal information.
This privacy policy describes what information we collect, why we collect it, how we use it, and how your information is kept secure. By using our website 999bh.cam, you agree to this privacy policy.
If you disagree with any part of this policy, please refrain from using our services and contact us.
1. Information Collection
Personal Information
During account registration and in the course of using our services, we may collect the following information:
- Full name and date of birth
- Email address
- Username and password (in encrypted form)
- National ID card or passport number (for verification purposes)
- Payment information (bKash, Nagad, Rocket, Upay account numbers)
- Transaction history
Automatically Collected Information
Information collected automatically while using our platform includes:
- IP address and device type
- Browser type and version
- Operating system information
- Date and time of website visits
- Page views and navigation patterns
- Cookies and session data
2. Use of Information
How we use your information
The information collected is used for the following purposes:
- Account management: To create, manage, and secure your 999bh account.
- Identity verification: To verify age and confirm user identity. Our platform is for users aged 21 and above only.
- Financial transaction processing: To process deposit and withdrawal requests. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳500.
- Customer support: To provide 24/7 assistance in resolving your issues and complaints.
- Fraud prevention: To detect and prevent illegal activities.
- Service improvement: To improve the performance and usability of our platform.
- Legal obligations: To comply with applicable laws and regulations.
3. Cookie Policy
What cookies are and why they are used
Cookies are small text files stored in your browser. 999bh uses cookies for the following purposes:
- To keep login sessions active
- To remember your preferences
- To verify security
- To monitor service quality
Cookie controls
You can manage cookies through your browser settings. However, please note:
- Disabling some cookies will prevent certain platform features from working
- Session cookies are required for login functionality
- Performance cookies are optional and can be opted out of
4. Information Sharing and Disclosure
When we share information
We do not sell your personal information to third parties. However, information may be shared in the following circumstances:
- Service providers: Necessary transaction information shared with bKash, Nagad, Rocket, and Upay for payment processing.
- Legal obligations: To comply with court orders, government authority requests, or applicable laws.
- Fraud prevention: With partner organisations for the detection and prevention of fraudulent activities.
- Business transfers: In the event of a merger or acquisition, where this policy will continue to apply.
Outside of the circumstances listed above, we will obtain your consent before sharing your information in any other case.
5. Information Security Measures
SSL Encryption
Our entire website is protected by SSL/TLS encryption. All data transmitted between your browser and our servers is encrypted, making it impossible for third parties to read.
Secure Data Storage
All your information is stored in encrypted form on secure servers. Passwords are never stored as plain text — strong hashing algorithms are always used.
Access Controls
Only authorised staff can access your information, and only for necessary purposes. All access is logged and regularly audited.
Response to security breaches
In the event of a security breach, we will immediately notify affected users by email. We will identify the issue, take prompt corrective action, and further strengthen our security measures to prevent such incidents in the future.
6. Data Retention Period
How long information is stored
Different types of information are retained for different periods:
- Account-related information: For the entire duration the account is active and, after closure, for the period required by applicable law.
- Financial transaction records: Retained for the long term as required by financial regulations.
- Customer support communications: For a defined period after the issue is resolved.
- Log files and analytics data: For a short period, after which they are automatically deleted.
If you request account closure, we will follow the appropriate process to delete your information, though some data may need to be retained for a defined period due to legal obligations.
7. Your Rights
Right to access information
You may request a copy of your personal information held by us at any time. We will provide it within 30 days of the request.
Right to correct information
If any of your information is incorrect, you may request a correction. This can be done through account settings or by contacting our support team.
Right to delete information
In certain circumstances you may request deletion of your information. However, some data may need to be retained for a defined period due to legal obligations.
Right to object to processing
You may object to the processing of your information for specific purposes. You have the option to opt out of marketing communications at any time.
8. Third-Party Services
Our partner services
999bh uses various third-party services, including payment processing (bKash, Nagad, Rocket, Upay), game software providers, and security verification services.
These third-party services have their own privacy policies. We are not responsible for their data collection and use practices. However, we only work with partners who follow high standards of data protection.
When conducting transactions through payment methods on our platform, the privacy policy of the relevant payment provider will also apply.
9. Protection of Minors
Age restriction of 21+ strictly applies
999bh is for individuals aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is mandatory during the registration process. If we become aware that a minor is using our platform, we will immediately close their account and delete the associated information.
If a parent or guardian believes their underage child has created an account on our platform, please contact our support team.
10. Changes to the Policy
Stay informed about updates
We may update this privacy policy from time to time. If any significant changes are made, we will notify you in the following ways:
- By posting a notice on the website
- By sending a message to your registered email address
- By updating the "Last updated" date at the top of this page
Continued use of the platform after a revised policy takes effect will be considered your acceptance of the new policy. We therefore recommend that you revisit this page regularly.
11. Contact Us
Privacy-related requests
If you have any questions about this privacy policy, wish to view or delete your information, or want to submit a complaint, please contact us:
Email:
[email protected]
Our team will make every effort to respond to your request within 24 hours.
Live Chat Support
For immediate assistance, use our 24/7 live chat. Our trained support team is always ready to answer any of your questions in Bengali.
Support hours: Around the clock per BST (UTC+6) — seven days a week, twelve months a year.
Play safely with 999bh
Your privacy is our responsibility. We are committed to earning your trust through SSL encryption and fair play.
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